Posts Tagged ‘ATM Machines’

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EMBRACE THE FUTURE

August 7, 2012

Just last week I was reminiscing with a few old CMG friends about the mid ‘80s and the time I spent traveling to Cupertino to meet with those Apple people I thought were a “cult”.  After all, they thought they could change the world and conquer IBM…and they were trying to do it through a K-12 program in schools … influencing our kids when they were young and most vulnerable! 

And even more out there for a time when we all were “suits with a Hartman Briefcase”, their world was one of casual dress, glass-walled conference rooms, backpacks, and keggers every Friday afternoon as a way to say thanks to their dedicated employees for a good week of work.

Of course, I was a non-believer-after all, none of our Fortune 500 clients were acting this way….in fact, I not long before, I had been part of a long gruesome design study with IBM to develop a single travel application that cut across all of Carlson’s needs- from CMG Travel to Carlson Travel across the country and across the world– agencies and tours, and all the ancillary travel products.  To do what we envisioned, we needed $millions and a major mainframe upgrade….how could Apple even THINK their strange little “box” was the wave of the future? 

Today I look around at the Millennials – those innocent kids in school that Apple was targeting to build their “cult” – and I am envious, as well as inspired by the way they think…let alone, how quickly they adapt to each NEW Apple product!

Last night, having overdosed on too much NBC blather that accompanies the thrill of watching the athletes perform, I took a break from the Olympics and watched “Globalization” with Thomas Friedman – an address taped in 2006, I believe, that predicted not only the world we live in, but also the “jobs” problem we are struggling with today.  So RIGHT ON, and yet, I was reminded of what I thought when I read “The World is Flat”…mostly it was, not so fast, Friedman…normally I track with you, but this time…you might be over the edge.  Ya, sure…just 6 years later, and I can relate to his message.

This morning, a headline in the business section triggered another 1980s memory…the friendly neighborhood ATM.  Flash back again to early 1980s…this time I am in midst of building a cutting edge  “CMG sales tracking system “ to help us better project almost a billion dollars of sales; and we are using a WANG word processing system to host it.  Ugghh!

 Meanwhile, my friend Sharon Wikstrom was leading a marketing team whose client, Security Pacific, was trying to launch a relatively unknown innovation in the banking world– the Automatic Teller Machine.   And once again, if asked, we all thought – whatever – this is not a smart idea…who in the world is going to trust a machine and a “charge card” to give them money.  None of us could imagine giving up the interaction with our friendly bank-teller for the coldness of a machine.   Enough said on that one.

As I sit here drinking my coffee, all kinds of thoughts are racing through my head….typically, new changes coming have me worried….Windows 8 for my laptop and for my phone?  Outlook.com?  But I’ve accepted there is still a bit of fear of change in my attitude, so I can deal with that, get over it, and slowly more forward-accepting,  in most cases,  I will not be the disciple spreading the good news-but I will try to keep an open mind.

But more important on a larger scale, in aggregate, why do we resist new ideas and take on that “Show Me” attitude when at the same time, we are a country of people that have grown, thrived, and led the world in innovation and change?   I get it that it is a result of lack of understanding and a need to be comfortable, but why do we “doubt” instead of embrace, celebrate, and learn?  And why, when half of us are pushing forward, does the other half cling so desperately to the familiarity of what we know and are comfortable with? 

 

 

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