h1

KEITH GOLDBERG’s LESSONS LEARNED

November 20, 2010

And now some excerpts taken from Goldberg’s report in EVENT DESIGN October 2010.  The pavilion descriptions definitely reflect effective rules we might all do well to embrace!

OLDER FOLKS DIG (THE RIGHT) TECHNOLOGY.  Interactive touchscreens delivered content in such graphic, intuitive ways that a child or senior citizen could get into it.

THE MOST POWERFUL TOOL IN MARKETING IS THE NARRATIVE JOURNEY – those that embraced the expo theme of “Better City, Better Life” by creating journeys that reflected the progress of their own cities were rewarded  with buzz throughout the visitor audience.

INTIMATE STORYTELLING IS KEY TO CREATING COMMUNITY – and Chile did it best!

SIZE DOESN”T ALWAYS MATTER. It was inspiring to see an unexpected and smaller exhibitor step up and leverage technology to tell its story.

KIDS EVERYWHERE ARE SELF-CENTERED (IN A WONDERFULLY CHARMING WAY, OF COURSE)

THE HOLOGRAM MAY (UNFORTUNATELY) NEVER DIE …despite being an unreliable technique that often does not work.

OVER-PROMISE & UNDER-DELIVER IS NOT A WINNING STRATEGY. Don’t let this happen to you.

NO MAN IS AN ISLAND…BUT A PAVILION CAN BE.  Saudi Arabia created a desert island with rooftop oasis with a 3D/360 degree theatre the size of two football fields and people waiting in line for up to 8 hours for the privilege of seeing it..proof that if you build something people want, they will come.

CAPTURE HEARTS AND MINDS…AND BUTTS..”dwell time” is partly dependent on level of comfort…whatever you can do to integrate comfort into the experience always pays dividends.

KEEP THE IDEA BIG AND THE EXECUTION SIMPLE …as did Belguim with their “iceberg in two blocks, separated by a crevasse” to demonstrate climate change.

EVERYONE LOVES A PANDA and World Wildlife Fund with their panda logo did it well

DELIVER ON YOUR PROMISES. Poland promised an experience to meld its folk heritage with its position as a modern nation and through integrating its established exterior look into a design that enabled technology, media and theatre to bring their story to life – did just that.

COOL MATERIALS DRAW A CROWD. Just look at Spain’s pavilion with its wicker panels adhered to steel and glass to suggest the flowing lines of a Flamenco dancer’s skirt.

YOU ARE DEFINED BY THE COMPANY YOU KEEP- Just as our parents taught.  In the event and exhibit world, it is important how you are positioned in the minds of customers as well as “on the floor”.  In Shanghai, Iran and North Korea were virtually connected – with not much to show.  Lines were short and that may be the real insight gleaned.

BE AUTHENTIC as Canada so skillfully demonstrated.

RETRO NEVER GETS OLD – as China proved with the flying saucer-shaped Expo Culture Center.

EVERY MASCOT IS A DESCENDANT OF GUMBY – and the official mascot of World Expo, “Haibo” caused Ken to wonder “What happened to Pokey?”

IF YOU HAVE HOME FIELD ADVANTAGE, USE IT.    And China did. After  dictating size and height parameters to the rest of the world, they broke their own rules –and built bigger, and beautiful for their own pavilion.

And the parting comment from Keith was that perhaps the most powerful part of the experience in Shanghai was touring with thousands of people from very different cultures…all waiting in line together…all surprised and delighted by similar things…moved by the same stories…and were happy to share these moments with each other…Face-to-Face.  Live.

So much food for thought from his insights. Thank you Keith Goldberg and EVENT DESIGN for sharing.

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

%d bloggers like this: